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Save 30% on all Air Purifiers – use code PURIFIER30 at checkout. Offer ends Oct. 16th.*
Save 30% on all Air Purifiers – use code PURIFIER30 at checkout. Offer ends Oct. 16th.*

Warranty & Returns

How do I return a product and get a refund?

Please email us at athomesupport@carrier.com for help returning your order. Please include your order number, the product that you would like to return, and reason for return. One of our customer service representatives will help you as soon as possible!

Refunds are processed upon verified receipt of returned product.

The product I received was delivered damaged or defective. How do I replace my product with a new one?

If the item you received was delivered damaged or defective, please email us at athomesupport@carrier.com for help returning your order. Please include your order number and the product that you would like to replace. Upon review of your return request, you will receive an email with a return shipping label that can be printed and attached to the box. Once your item is returned, you may purchase a replacement product on the website by following the standard checkout process.

How long from the time of purchase do I have to return my product?

You may return your product up to 60 days from original purchase.

How long does it take to process a refund?

Refund time can vary depending on the time it takes to ship back the product. Refunds are processed upon verified receipt of returned product.

Are there any fees associated to returning a product?

For many returns, there are no fees associated to returning a product in it's original packaging. However, there are specific scenarios in which you will be responsible for packaging, return label and shipment fees. For questions about your return, please contact us at 1 (888) 320-0909 and our team will be happy to assist you.

Can I return more than one product at once?

Yes, you may return more than one product at once. To return more than one product, please ensure to indicate all products you would like to return in your email.

Can I return a product if it was opened?

Yes, generally if the product is unused and in original condition, opened products may be returned.

What are the warranties of your products?

Our room air purifiers have a standard one-year limited warranty. Registering for your warranty is not required. Warranties are not available for filter products.

To file a warranty claim, please contact us at 1 (888) 320-0909.

How do I file a warranty claim?

To file a warranty claim, please contact us at 1 (888) 320-0909.

How do I get a shipping label for the product(s) I want to return?

After filling out and submitting the Return Order form, you will receive an email with a shipping label that can be printed out and attached to the box. If you do not receive a shipping label within 1-2 hours of your return request, please contact us at 1 (888) 320-0909.

How do I return a product I received as a gift?

Please contact the original purchaser of the product to initiate a return via email (instructions above, accessible with their order details) within 60 days of original purchase.

Do I have to return the product in its original packaging?

If possible, when returning a product, please return in new, unused, or original packaging. While returning the product in its original packaging is ideal, we understand there are situations that would cause returning in the original package not possible. If returning a product in its original packaging is not possible, please obtain a new box from your local shipping store with proper packing protection and send back to us with a return shipping label on the front.