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Account & Privacy

How do I create an account?

To create an account:
1) Click on the profile icon at the top-right of the page to be taken to the Login page.
2) Click on the "Create Account" button.
3) Enter your first name, last name, email address, and password. Make sure the password you create cannot be easily guessed. We recommend making your password at least 8-10 characters using a combination of uppercase characters, lowercase characters, numbers and special characters.
4) Click the Create button. You will receive an email notification asking you to verify your account.
5) Follow the directions in the email notification to verify your account.

How do I login to my account?

To login to your account:
1) Click on the profile icon at the top-right of the page to be taken to the Login page.
2) Enter the email address associated to your account.
3) Enter the password associated to your account.
4) Click the "Sign In" button.

I don't remember my password. How do I reset it?

To reset your password:
1) Click on the profile icon at the top-right of the page to be taken to the Login page.
2) Click on the "Forgot your password" link.
3) Enter the email address associated to your account.
4) Click the "Submit" button. An email will be sent to you with a link to update your password.
5) Follow the directions in the email to update your password.

How do I log out of my account?

Below the profile icon at the top-right of the page, click "Logout".

How do I update/edit my saved account details?

You may update your details at time of check out or update your saved details at any time by visiting the Account Information page, and clicking on the area you would like to update. For example, to update your address from the Account Information page, click on the saved address. Under your address, you may click the "Edit" button to edit your address details. Once ready, click on the "Update Address" button to save your edits. You may also add a new address by filling out the form and clicking on the "Add Address" button.

How do I sign up for email communications to hear the latest from Carrier @ Home?

If you are logged into your Carrier at Home account during check out, you may opt-into marketing communications by selecting the checkbox next to the message "I agree to receive marketing communications including a request to provide a rating and review of products I purchase from Carrier @ Home." and completing your checkout.

I no longer wish to receive email communications from Carrier. How do I unsubscribe?

To unsubscribe from future marketing email communications, click on the "unsubscribe" link at the bottom of the emails. You may also uncheck the checkbox next to the message "I agree to receive marketing communications including a request to provide a rating and review of products I purchase from Carrier @ Home." during any future check outs.

I received a suspicious email or phone call from Carrier. What should I do?

Carrier will never email or call you directly asking for your account information, personal information or payment information. If you have received a suspicious email, please report it immediately and contact us directly at 1 (888) 320-0909.

What are your privacy policies and terms?

Your privacy is important to us. Please visit our Privacy Policy, Terms of Use, Terms of Sale, and CA Privacy Rights (for California Residents) pages to learn more.