What methods of payment are accepted?
We accept most major credit cards, including Visa, Mastercard, American Express, and Discover.
Where do I find my purchase receipt?
Upon purchase, a detailed summary of your order will be emailed to the email address associated to your account. You may also view your order history with detailed purchase receipt at any time by logging into your account and viewing your account information. On the Account Information page, your past orders will display under the Order History section. To view the details of the order, click on the "View Order" link next to the order number you would like to review.
How long will it take to process my order?
Upon confirmation of your order, Carrier makes every effort to process it the same day. Most in-stock orders received by 9:00 PM Eastern Time Monday - Friday will usually be shipped same day. We do our best to ensure that all orders are processed and delivered as quickly as possible, however, some orders may take longer depending on circumstances. If you have a question about your order, please contact us at 1 (888) 320-0909.
How can I check the status of my order?
To check the status of your order:
- Log into your account to view your account information. Your past orders will display under Order History section.
- Under the Order History section, click on the "View Order" link next to the order number you would like to check. The order details will be displayed.
- Under the Shipping Address section, you will notice the Fulfillment Status. If the Fulfillment Status is listed as "Unfulfilled", your product has not yet been shipped. If the Fulfillment Status is listed as "Fulfilled," your product has been shipped to the shipping address associated to your order. We do our best to ensure that all orders are processed and delivered as quickly as possible; however, some orders may take longer depending on circumstances.
You may also track your package directly via the tracking number provided in your email, by clicking on the "View Order" button from your order confirmation email and opting into tracking the order via the SHOP app (app download required), or you may opt-into getting shipping updates by text by clicking on the "Get Shipping Updates by Text," entering your phone number, and clicking the Submit button. Updates by text are subject to Shopify's messaging terms. Standard text rates may apply.
For questions about your order, you may contact us at 1 (888) 320-0909 and our team will be happy to assist you.
How do I view my previous orders?
You may view your order history at any time by logging into your account and viewing your account information. On the Account Information page, your past orders will display under the Order History section. To view the details of a specific order, click on the "View Order" link next to the order number you would like to review.
Why is my order delayed?
Your order may be delayed if an item you ordered is was not in stock at time of order or transit time by the package carrier has been delayed. If you have a question about your order, please contact us at 1 (888) 320-0909.
How do I cancel my order?
To cancel your order, please email us at athomesupport@carrier.com for help returning your order. Please include your order number, the product that you would like to return, and reason for cancellation. One of our customer service representatives will help you as soon as possible!
I have a coupon code. How do I use it?
If you have a coupon code, you may enter it during checkout. Enter your coupon code into the "coupon code" text box and click the "Apply" button. If the coupon code has been successfully applied, you will notice the discount applied to the product and subtotal.